If you answer “Yes” to more than one of the following questions you should call to schedule a demonstration of the premier courier management system available today – Rockhopper by Penguin Blue.
- Has your system caused or contributed to a serious service failure or loss of a customer?
- Are your staff members complaining that their “ten year old PC at home” is faster than your current system?
- Do you find that access to your data is inflexible and your staff spends a lot of time “massaging data” or worse yet: re-keying data for custom reports?
- Do you find yourself constantly amazed at what your total Courier Management Systems costs are?
- Does it feel like your software provider has a crowbar in your wallet?
- Do users of your system have to perform intricate keystroke patterns just to move from screen to screen?
- Do your Operations, Dispatch or Customer Service Manager spend too much time trying to piece together: “What really did happen with that job?”
- Have you ever heard your Dispatch, Operations or Customer Service manager say: “I can’t be in every screen all the time and there are no management or supervisory features. I just missed the problem”
- Does your Dispatch, Operations or Customer Service manager complain that important job/service related information is not readily available?
- Does your staff spend an inordinate amount of time pricing jobs because your system will not support a pricing scheme?
- Do you have to run a rating program to first price all jobs before you can report on them?
- Do you have multiple scheduled job records because different drivers are assigned to the job on different days?
- Do you have to determine if a job is in “History” before you can “find” it?
- Is your “driver paperwork check in” system antiquated, time consuming and sometimes inaccurate?
- Wouldn’t it be nice if when running a report you had the option to:
• Preview
• Print (or print only the 160th page of a 200 page report?)
• Fax
• E-Mail
• SaveAll directly from “the system”?
- Would your Customer Service, Dispatch and Administration staffs love it if they could build and save their own reports with out taking a report writer course?
- Does your Customer Service staff use a third party program to remind them to enter jobs because the system cannot support the customer’s schedule?
Strike a nerve? (or possibly more?)
We are confident that we can help you solve problems and save you money in the process. Contact us for further details.